Legal
Privacy Policy
Last updated: 12 November 2026
This policy explains how Collectable Power Ltd (“we”, “us”) collects and uses your personal information when you use our website, send us an enquiry or sell items to us. We are the controller of your personal information.
1. Who we are
This website is run by Collectable Power Ltd, a company registered in England and Wales (company number 13345339). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. You can contact us at grading@collectablepower.com.
2. The information we collect
- Enquiries: your name, email address, phone number (if you give it), town or postcode area, details of the items you want to sell, a rough value, any photo links you share, and your consent to us replying.
- Messages: anything you send us by email, Instagram, eBay messages or phone.
- Sales: the bank details we need to pay you, records of what we bought and what we paid, and any identification we ask to see for a high-value sale.
- Website use: technical information such as your IP address, browser and the pages you visit, recorded by our website hosting and security tools.
3. How we use it, and our legal reasons
- To reply to your enquiry and make you an offer. Legal reason: taking steps you’ve asked for before entering into a contract, and our legitimate interest in running our business.
- To buy items from you and pay you. Legal reason: performing our contract with you.
- To keep business, tax and accounting records. Legal reason: our legal obligations.
- To prevent fraud and the sale of stolen or counterfeit items. Legal reason: our legitimate interests, and our legal obligations where they apply.
- To run and secure our website. Legal reason: our legitimate interests.
We don’t use your enquiry details to send you marketing, and we don’t sell your personal information.
4. Who we share it with
- Companies that provide services to us, such as our website host, email provider, website form software, accountants and bank. They only use your information to provide those services to us.
- eBay and Instagram, when you contact us or buy from us through them. They use your information under their own privacy policies.
- The police, or other authorities, where the law requires it or to help prevent or detect crime.
5. Information stored outside the UK
Some of our service providers may store information outside the UK. Where they do, we rely on the safeguards UK data protection law allows, such as adequacy regulations or approved contract clauses.
6. Cookies
Our website only uses cookies that are needed for it to work and stay secure. If we start using analytics or advertising cookies, we’ll ask for your consent first and update this policy.
Pages that show our Instagram posts, or link to eBay, may load content from those services. They may set their own cookies under their own policies.
7. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.